Client Engagement Manager

We are seeking a dynamic and driven Client Engagement Manager to execute our engagement strategy with clients. The successful candidate will have proven ability to develop relationships with decision-makers at health plans, in order to successfully expand the utilization of Sapphire Digital services and increase revenue. The role requires a strategic account planner with consultative selling skills who is comfortable interfacing with senior-level internal and external decision-makers.

In this position, you'll be responsible for:

  • Serving as a Business Advisor and Engagement Strategy expert for clients 
  • Developing client strategies and engagement programs to maximize program performance, which results in client ROI, Sapphire revenue, and ultimately client retention
  • Persuading clients to deploy engagement plans in the most effective way to achieve the desired outcomes
  • Achieving performance KPI targets, understanding the measurable impact of core strategies, and highlighting risks and opportunities
  • Ensuring engagement programs improve consumer registration, shopping, and conversion rates
  • Analyzing data and use it to diagnose opportunities and create targeted engagement plans
  • Participating in the sales process as needed to support prospecting and sales meetings
  • Conducting monthly business review meetings with strategic clients, demonstrate performance metrics, and present recommendations to optimize the program
  • Collaborating with marketing to customize client collateral and oversee campaign fulfillment
  • Establishing strong relationships with client contacts and develop referenceable clients
  • Accurately forecasting a book of business opportunities based upon realistic assessments
  • Demonstrating a clear understanding of product and service value propositions
  • Maintaining professional internal and external relationships that reflect the values of Sapphire Digital
  • Balancing the client goals and Sapphire Digital business goals 

You might be a good fit if you have:

  • 5+ years of experience understanding the fundamental process of building an effective engagement strategy in the Health Plan sponsor space.
  • Growth mindset
  • 5+ years of experience in successfully partnering with employers as business advisors to ensure the leading performance of solutions and strategies
  • Strong influential skills - The ability to persuade clients to deploy engagement plans in the most effective way.
  • Experience effectively communicating and executing a multi-channel Engagement Plan.
  • Demonstrated ability to communicate and solve complex program issues with clients utilizing critical thinking and problem-solving skills.
  • Knowledge of and ability to explain financial performance and program ROI.
  • Able to monitor Performance Guarantees and raise concerns where there is a risk.
  • Experience with complex program launches and working through the sales implementation and account management process.
  • Experience utilizing engagement tools.
  • Able to identify, influence, and mobilize the appropriate internal team resources in support of client needs.
  • Organizational and project management skills
  • Business Acumen

EOE Committed to Diversity 


Sapphire Digital is an equal opportunity employer and does not discriminate on the basis of any legally protected class, including without limitation, race, color, religion, sex, gender, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, and disability. If you need assistance or an accommodation in the hiring process we're more than happy to accommodate.